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About Us Whistling Wings is a trading name for Envirotech NW Ltd, are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
WhistlingWings
The Stables
Back Lane
Hale
Milnthorpe
Cumbria
LA7 7BL

Email: sales@whistlingwings.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping and Handling are charged at cost to keep our prices down. You may be able to collect goods if you so with. Please contact us for details.
Delivery Schedule We deliver your order as soon as possible, uually by first class post. We will normally send your order to you in 3 business days . International orders are generally received in under 7 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Generally we try to maintain stock of all out items however occasionally due to unforeseen demands, we may be out of stock.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are processed using 128 bit encryption via Paypal. They are not held in clear text on any web site. We do not share information with any other company or organisation.
Guarantee We guarantee your satisfaction. If you receive a product in error or are not satisfied with it, so long as it is returned in its original condition within 7 days we will offer a refund, exchange or coupon to an equivalent value for use in our store.

We will not refund the cost of your returning a product to us unless it is faulty or provided incomplete.
Reaching Us If you need to reach us, please email us using the link on the store page. You may also write to us at our registered office - Whistling Wings, The Stables, Back Lane, Hale, Milnthorpe, Cumbria, LA7 7BL
Privacy Policy Whistling Wings do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Goods may be returned within 7 days of receipt without query. When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery. Goods should be returned in 'as new' condition along with the original packing where applicable to:

Returns Department
Whistling Wings
The Stables
Back Lane
Hale
Milnthorpe
Cumbria
LA7 7BL

Please retain proof of posting and enclose the original despatch note, along with a contact telephone number, stating the reason for your return. We’ll exchange the item or refund the cost of the goods whichever you prefer.

We cannot, however, refund or exchange damaged goods, books, videos, DVD's or calls etc. Goods which are not part of our normal stock range but have been ordered in especially can only be returned at the discretion of our supplier and may be subject to a handling charge.

We will not refund the cost of outward postage or of your returning a product to us unless it is faulty or provided incomplete.
Remittance Terms All goods must be paid for before delivery